FAQs & docs.

Install the SmokeDrop app from your platform's app store, or download the WooCommerce plugin. One click links your store and starts the inventory sync.

Most retailers are live in under an hour: install the app, import a curated collection, set your prices, and you're selling.

No. The native apps handle everything. The REST API and CSV/FTP options are available for custom stacks if you need them later.

When a customer orders from you, SmokeDrop routes it to the right supplier, who ships under your brand with white-label packing slips. Your customer never sees our name.

Orders route to the supplier automatically. Shipping speed depends on the supplier and the product. Tracking numbers sync back to your store as soon as they ship.

Inventory, price, and detail changes flow from suppliers into your store in real time — sub-minute updates, 24/7. You never sell what you don't have.

Yes. You see wholesale cost before you import, then set any retail price. The difference is all yours. No PO fees, no commissions.

Suppliers and brands are 100% free: no listing fees, no transaction fees, unlimited retailers. The Supplier plan ($49.99/mo) unlocks advanced order automation and analytics.

Escrow-based payouts run on a schedule, with batch invoicing, Net Terms, and credit memos. Funds land in your account automatically.

Yes — both Retailer and Supplier plans include a 7-day free trial with full access. No credit card to start.

No. SmokeDrop charges one flat monthly (or yearly) plan fee. No transaction fees and no commissions on anything you buy or sell.

Anytime. Upgrades take effect immediately; downgrades at the next cycle. No contracts, no penalties.