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Knowledge Base
Can I be refunded to a different credit or debit card?
Refund policy regarding refunds to a different card Refunds can be sent back only to the original payment…
Read moreWhy isn’t my card being accepted?
Understand common reasons your card is not supported on Smoke Drop Have you just entered details for a…
Read moreHow to change your password
Instructions for changing your Smoke Drop account password. *Please note that email and password login is only available…
Read moreHow to change your subscription
Instructions for switching to a different Smoke Drop subscription To change your subscription, first go to the Account…
Read moreHow to cancel your subscription
Instructions for cancelling your Smoke Drop subscription To cancel your subscription, first go to the Account page. Next,…
Read moreHow to add order credits
Instructions for adding order credits to your Smoke Drop account To add credits, first go to the Account…
Read moreHow to change Auto Billing setting
Instructions for toggling Auto Billing ON or OFF for your Smoke Drop account. To change your Auto Billing…
Read moreHow dropship orders are processed
Explaining how dropship orders work in the Smoke Drop app Once you’ve connected your Shopify, WooCommerce, or BigCommerce…
Read moreOrder statuses Explained
Explaining the different order statuses displayed in the app Pending – Your order has been imported and is…
Read moreHow to view order details
Instructions on how to access the Order Details page in the app To view the details of an…
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