Instructions for adding order credits to your Smoke Drop account To add credits, first go to the Account page. Next, select Credits from the sidebar. Enter the amount of credits you would like to purchase. Select Buy Now. Select your payment method or add a new payment method. Select Add Credits. Next, you will be […]
How to add order credits Read More »
Instructions for toggling Auto Billing ON or OFF for your Smoke Drop account. To change your Auto Billing settings, first go to the Account page. Next, select General from the sidebar. Enable or disable Auto Billing. Select Save. *Please note that If Auto Billing is ON, you will be automatically charged for all orders in
How to change Auto Billing setting Read More »
Explaining how dropship orders work in the Smoke Drop app Once you’ve connected your Shopify, WooCommerce, or BigCommerce store to the app, you can begin processing dropship orders. All orders from your ecommerce platform will be automatically imported into the app from the time you connect, but only orders with at least 1 product from
How dropship orders are processed Read More »
Explaining the different order statuses displayed in the app Pending – Your order has been imported and is waiting to be charged for payment. If Auto Billing is ON, you will be automatically charged for all orders in Pending status during the next billing cycle (12AM & 12PM EST). If Auto Billing is OFF, you
Order statuses Explained Read More »
Instructions on how to access the Order Details page in the app To view the details of an order in the app, first go to the Orders page. On the Orders page, select View Details on any order you would like to view the Order Details page. The Order Details page displays all relevant order
How to view order details Read More »
A guide detailing what the different prices displayed on the Order Details page mean On the Order Details page, all relevant pricing information is displayed. Let’s review what the different pricing information means. Each order item displays the Variant Cost and Total Variant Cost. The Variant Cost displays the cost for a single variant of
How to update the quantity or shipping address for an order in the app At this time, only the order item quantity and shipping address can be updated for dropship orders in certain situations. Please note that an order must be in Pending status to update order item quantities. To update order item quantities, go
How to update an order Read More »
Instructions on how to pay for a dropship order in Smoke Drop Only orders in Pending status can be paid for in the app. To pay for a dropship order, first go to the Orders page. Select View Details on the order you would like to pay for. At the bottom of the Order Summary,
How to pay for an order Read More »
Instructions for finding products in the Smoke Drop catalog First, visit the Search page on Smoke Drop. On the search page, you can enter a keyword to begin your product search or use any of the filters below. Categories – Selecting one or more categories will limit search results to products in the selected categories.
How to search for products Read More »
A guide on how to view details about a product from the Search page. To view product details, first visit the Search page. Click the product image on any product card to view the Product Detail page. Here, you can view detailed information such as price breaks, available variants, total inventory, fulfillment time, product description,
How to view product details Read More »
