Refund policy regarding refunds to a different card Refunds can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account). Refunds to expired or canceled cards are handled by the your card issuer and, in […]
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Understand common reasons your card is not supported on Smoke Drop Have you just entered details for a new payment method and suddenly an error message appears? This could very well mean that the 3D Secure verification has failed. This can happen due to a variety of reasons: Smoke Drop requires any payment method added
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Instructions for changing your Smoke Drop account password. *Please note that email and password login is only available to users who registered via email. If you joined Smoke Drop by installing our public Shopify app, you do not have a password associate with your account and must login through your Shopify Apps page. To update
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Instructions for switching to a different Smoke Drop subscription To change your subscription, first go to the Account page. Next, select Subscriptions from the sidebar. Select Change Plans. Select the subscription you want to update to. Select the payment method you want to use or add a new one. Select Activate Subscription. Next, you will
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Instructions for cancelling your Smoke Drop subscription To cancel your subscription, first go to the Account page. Next, select Subscriptions from the sidebar. Select Cancel Plan. Select Cancel Subscription. You’ve successfully cancelled your subscription. *Please note that cancelling your subscription will disable importing dropship products and processing dropship orders. You can still complete wholesale purchases.
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Instructions for adding order credits to your Smoke Drop account To add credits, first go to the Account page. Next, select Credits from the sidebar. Enter the amount of credits you would like to purchase. Select Buy Now. Select your payment method or add a new payment method. Select Add Credits. Next, you will be
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Instructions for toggling Auto Billing ON or OFF for your Smoke Drop account. To change your Auto Billing settings, first go to the Account page. Next, select General from the sidebar. Enable or disable Auto Billing. Select Save. *Please note that If Auto Billing is ON, you will be automatically charged for all orders in
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Explaining how dropship orders work in the Smoke Drop app Once you’ve connected your Shopify, WooCommerce, or BigCommerce store to the app, you can begin processing dropship orders. All orders from your ecommerce platform will be automatically imported into the app from the time you connect, but only orders with at least 1 product from
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Explaining the different order statuses displayed in the app Pending – Your order has been imported and is waiting to be charged for payment. If Auto Billing is ON, you will be automatically charged for all orders in Pending status during the next billing cycle (12AM & 12PM EST). If Auto Billing is OFF, you
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Instructions on how to access the Order Details page in the app To view the details of an order in the app, first go to the Orders page. On the Orders page, select View Details on any order you would like to view the Order Details page. The Order Details page displays all relevant order
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